Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. 
 - Eighth Edition. 
 - xviii, 524 pages :  illustrations ;  28 cm. 
 - The McGraw-Hill/Irwin series operations and decision sciences .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781259010651 1259010651 
<br/><br/><label>LCCN: </label>2012036157 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658  / JAM